MangoApps uniting email & enterprise social for maximum productivity

MangoApps is part of an integrated communication strategy. It co-exists with other valuable tools. By leveraging how these tools interact, you drive more effective behavior. If some people in your company don’t get on with MangoApps and would rather stick to email, we now have a solution that will make it possible for everyone to coexist and work together: Make users think they’re using email when they’re actually joining MangoApps.

We’ve updated our email to feeds feature in a major way. Every project, group or department in MangoApps now has an email address attached to it, so you can email any team to post updates into your MangoApps domain. Alternatively, non-MangoApps users can also reply back to an update shared over email and loop in users, who are not on MangoApps, into a conversation happening on your domain. When the recipients respond, their emails appear on MangoApps — and if they attach documents, those will be uploaded to the network as well.

Click here for everything you need to know about email to feed

So now when you want to open up an email to a broader audience on MangoApps, you can easily share all of the information contained within the email.

These are just the first steps towards breaking down the barrier between MangoApps and email. Look for more from us in upcoming months and check out the features for yourself on MangoApps!

MangoApps 8.5 will accelerate transformation of your workforce into a unified operation

As businesses strive to become more open and connected, so must all of the tools they use. Most of our customers use MangoApps to fundamentally transform the way employees consume and share information across the entire business—starting with their intranets.

According to a report released last month by Ovum Research, “MangoApps is a mid-market player, offering organizations a next-generation intranet that combines enterprise social networking with online collaboration tools and project management features (i.e. a SharePoint alternative). MangoApps integrates with popular CRM systems, offers customers a choice of data center, and can be deployed as a fully managed on-premise service. The future looks bright for MangoApps, and it could well become a favored product for organizations.

MangoApps 8.5 Release will accelerate the shift from intranet to enterprise social networks. These new features are designed to build a unified collaboration platform that combines Company Intranet, Team Collaboration Tools, and Employee Social Networking into one seamless product. The result? Transform your workforce into a unified operation.

Hot Items

 Other new features and improvements

  • File enhancements
  • Editing of feeds once posted is now possible.
  • Exploring public feeds is back.
  • Ability to Sync profile pictures from LDAP/AD
  • Performance updates & bug fixes

Click here to download detailed 8.5 release notes.

Also, follow us at @MangoSpring if you would like to be notified whenever we publish new documentations or make release updates to MangoApps.

Introducing MangoApps Sync for Windows

We are excited to announce that MangoApps for Windows now allows you to synchronize files and folders on your Windows machines. It is designed to save you time setting up and running backup jobs while having nice visual feedback along the way.

MangoApps Sync is a productivity tool that allows you to mirror data stored on MangoApps to your desktop. You can then navigate and modify content stored on the MangoApps domain through your computer’s native file browsing interface, without using a web browser. Content that syncs down to your computer is available for offline access. If you make changes to the synced files locally, these changes are automatically synced back up to your MangoApps account. MangoApps sync also allows for universal access to your files via the web, your computer or your mobile devices — wherever you are.

Upgrading from Earlier Versions

If you do not have any previous versions of MangoApps for Windows already installed, all you need to do is click here to install. If you already have the same installed, this release will automatically upgrade any previous versions of MangoApps for Windows.

System Requirements

  • Windows 7, 8, and 8.1
  • NET 4.0 & above
  • An Internet connection.
  • Minimum 5 GB free space on your local drive

Getting Set Up

Authenticate your MangoApps account with MangoApps for Windows. You’ll then be off to the races.

Click here for everything you need to know about MangoApps Sync.

Keep your files synchronized, one folder, two folders or more, with MangoApps for Windows and get the most recent version of your files on your desktop, web client or mobile apps at any time.

The possibilities are endless – give it a go, and give us your feedback.

Introducing Native MangoApps Client for Mac

MangoApps is great, so is Mac OS X. Wouldn’t it be even greater if there was a native MangoApps client for Mac OS X? Well now there is!

We are excited to announce the launch of MangoApps naive client for Mac, a native Cocoa application written with the Mac power users in mind. MangoApps for Mac was developed in response to customer requests to have a native client for the Mac and not a cross-platform application based on Adobe AIR.

Features and Benefits

  • 1-0-1  & Group Chat - Chat and share with a private one-to-one conversation, or with your teams on MangoApps in real time.
  • Colleagues tab with real time presence - See who’s online, busy, or offline with integrated real-time presence.
  • Ad hoc teams - Add colleagues to make a group chat on the fly.
  • Attachments - Download attachments in a feed with a click; drag and drop files into your message for uploading. View inline images in chat history & open it using native mac applications.
  • Notification center support - Get MangoApps updates in the Mac’s notification center.
  • 100% Adobe free - Native Cocoa experience, no Adobe Air needed.

System Requirements

  • Mac OS X 10.7 “Lion” or later.
  • An active MangoApps account.
  • An Internet connection.

Please raise a ticket through the portal if you’d share your feedback/suggestions.

 

Have an iPad/iPhone?  Cool.  Be sure to go to the App store and search for MangoApps

MangoApps 8.4 Release Notes

We are excited to announce immediate availability of MangoApps 8.4. Here is a brief Summary Of What’s New in MangoApps 8.4

HOT ITEMS

  • Enhanced Multi-Organization support
  • MangoApps for Windows update (v1.5)
  • Huddle improvements
  • iPhone & iPad  App update
  • Bug fixes & performance improvements

OTHER NEW FEATURES and IMPROVEMENTS

  • File module enhancements
  • Page template improvements
  • Two factor authentication and session timeout improvements
  • New video help pages
  • Improved performance of Post, Wiki’s & Page viewer
  • 20+ other customer requested features and improvements

Please click here to download the detailed MangoApps 8.4 release notes.

Enjoy!

The MangoApps Team

Introducing MangoApps for Windows 1.4

We are delighted to announce the launch of MangoApps for Windows (v1.4), a single app that integrates Messenger, Outlook and Office Plugins into one unit and combines it with the secure, robust document management and collaborative power of MangoApps.

MangoApps for Windows enables users to easily collaborate on Microsoft Office documents that are stored on MangoApps or other repositories like SharePoint, Box, Dropbox, Skydrive, Office 365, Google Drive, SharePoint, Windows File Server, etc.

The new software includes a plethora of new features that encourage collaboration — so colleagues can easily edit, expand on, and efficiently improve their Microsoft Office documents as a team within MangoApps. It’s truly the best of both worlds.

MangoApps for Windows includes numerous performance and usability enhancements, and it’s also been redesigned to make some of the key elements more usable. You’ll specifically see:

  • Office and Outlook plugins are now a part of MangoApps for Windows installation.
  • New refreshed tab user interface for the Office Plugins.
  • Advanced document co-authoring with real-time updates and ability to chat with active collaborators.
  • Drafts for offline editing of MangoApps documents.
  • Share a document or Folder.
  • Lock/Checkout office documents.

If you do not have any previous plugins of MangoApps already installed, all you need to do is click here to install. If you already have MangoApps plugins installed, this release will automatically uninstall any previous versions of MangoApps for Windows or Office/Outlook Plugins before the installation begins.

Software Prerequisites

This new version of MangoApps for windows supports:

  • Windows XP & above
  • Microsoft Office 2010 & above

Please click here to download the detailed release notes. Please do share your feedback & suggestions to support@mangoapps.com

We’d love to hear from you.

Sincerely,

Team MangoApps

MangoApps 8.3 Release Notes

After months of hard work, we are excited to announce immediate availability of MangoApps 8.3. This release includes many user-requested features for Intranet, Media gallery, speed and single page user experience, security enhancements, and all new huddle and TinyTake clients.

Summary Of What’s New in MangoApps 8.3

HOT ITEMS

  • Improved Intranet with full custom branding and control
  • Introducing Media Gallery  – NEW
  • Huddle comes out of beta (video conferencing, screen sharing, & white-boarding)
  • Unified Inbox – NEW
  • Record videos and audio using TinyTake – NEW

OTHER NEW FEATURES and IMPROVEMENTS

  • Single page user experience
  • 30% reduction in page load time
  • In-context viewer for wikis and posts so you can read all content without page switching
  • New widget side bar for quick access to widgets anywhere in MangoApps
  • New module like summary in projects & groups
  • Show and view filter settings are now remembered across sessions
  • Step-by-step getting started guide and things to do for new users
  • Mentions tab in groups and projects bubbles up messages addressed to you
  • Group and project admins gain additional control including ability to hide all modules
  • 40+ other customer requested features and improvements

Please click here to download the detailed MangoApps 8.3 release notes.

Enjoy!

The MangoApps Team

MangoApps 8.2 Release Notes

This release includes many user-requested features, usability improvements, security and administrator enhancements, and a new Admin Roles Interface.

Summary of What’s New In 8.2:

HOT ITEMS

  • Introducing the new Admin Roles Interface.
  • Introducing the ability to create organizations. Organizations can be multiple levels deep.
  • Ability to set user permissions per folder.
  • Ability to move document folders and files between projects, departments, and groups.
  • Smart settings to “remember” user preferences for views in lists of wikis, groups, and projects.

OTHER NEW FEATURES, IMPROVEMENTS & FIXES

  • MangoApps admin announcements can now expire with the new expiration date setting.
  • Guest users can now be mentioned in a project or group in the same way as network users.
  • MangoApps Inactivity Session Timeout for web sessions.
  • New Alphabetical sort option for projects, groups, and departments.
  • Support to move posts and wikis from one team to other.
  • Network Admin control over team admin’s privileges.
  • Enforce acceptance of the Terms of Service before proceeding.
  • Invite setting for invitations to be approved by their respective Org Admins.
  • Org Admins can log into the Admin Portal for User Management and Reports for their organizations.
  • The ability to create groups can be controlled at the organization level.
  • Ability to add comments to the default Home Page within a group, project, department, or in the MangoApps Intranet section.
  • Access Tracking for folders is now available.
  • The Universal Compose box now supports marking Project posts “Network Users Only”.
  • A new admin setting controlling whether project admins or only network admins can set File Dimensions.
  • Admin setting to turn off TinyTake in the domain.

Please click here to download the detailed 8.2 release notes.

Enjoy!

The MangoApps Team

5 recommended books on Enterprise Social Business

As enterprise social networking continues to mature, different voices with different opinions emerge. Current and potential adopters look to experts, vendors and other users to help them form thoughts on the strengths and downfalls of the technology.

How does enterprise social network fit into my enterprise? What is the return on investment? How to I strategize? How are other organizations using it? For answers to these questions and more here are some recommended books worthy of your attention.

Please keep in mind that this is not a definitive list and there are several other excellent books making their way to the market as well. In no particular order, here are the leading books in our opinion that can help you understand everything you need to know about enterprise social business.

1. The Collaborative Organization by Jacob Morgan

It is a strategic guide to solving your internal business challenges using emerging social and collaborative tools, the book provides a comprehensive strategy guide to emergent collaboration in the workplace.

The book has been endorsed by top executives such as the former CIO of the USA, CMO of SAP, CMO of Dell, CEO of Unisys, CEO of Geneys (and former EVP of Alcatel Lucent), Co-founder of Salesforce, SVP at SAP and several others.

 

2. Enterprise 2.0 by Andrew Mcafee

The book provides insights into how to manage social technologies to transform your organization. McAfee coined the term Enterprise 2.0 & in his book he makes clear that the new technologies are good for much more than just socializing-when properly applied, they help businesses solve pressing problems, capture dispersed and fast-changing knowledge, highlight and leverage expertise, generate and refine ideas, and harness the wisdom of crowds.

The book brings together case studies and examples with key concepts in a clear, accessible, and entertaining style.

 

3. Implementing Enterprise 2.0 by Ross Dawson

This book is practical guide to creating business value inside organizations with web technologies. The book provides detailed practical insights into how to create substantial business value with web technologies, supported by numerous case studies of successful implementation and lessons learned.

Implementing Enterprise 2.0 provides detailed coverage of each step on the Enterprise 2.0 journey, assisting executives to understand benefits and risks, take informed action, and implement successful initiatives.

 

4. The Social Organization by Anthony J. Bradley and Mark P. McDonald

The authors are two of Gartner’s lead analysts who strongly advocate exploiting social technology. The authors share insights from their study of successes and failures at more than four hundred organizations that have used social technologies to foster—and capitalize on—customers’ and employees’ collective efforts.

The book highlights the benefits and challenges of using social technology to tap the power of collective effort. Packed with practical advice and compelling examples, this new book reveals how you can make collaboration a source of enduring competitive advantage in your enterprise.

 

5. The Executive’s Guide to Enterprise Social Media Strategy by Mike Barlow & David B. Thomas

This book provides you with an actionable framework for developing and executing successful enterprise social networking strategies. Using straightforward language, accompanied by exhibits and fleshed out with real-world stories and revealing anecdotes, you will learn how to develop your own internal corporate social media strategy. Through the use of in-depth interviews with leading companies using these strategies, you will also discover best practices that will propel your business to new heights.

 

Now, it’s your turn to tell us what you think. Think we’re missing some good ones? What are you looking forward to reading? Make sure to leave your suggestions and toughts in our comments or tweet them at @MangoSpring

 

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MangoApps & Zendesk Integration: Enabling Social Collaboration on Tickets

Zendesk is web-based help desk software that simplifies the customer support management process for both the enterprise and the customer. At MangoApps, we always believe in uniting the social power of MangoApps with your business applications. If you are using Zendesk for your customer relations, you can now integrate it into MangoApps. This Zendesk integration will give you an opportunity to manage your customer tickets from Zendesk in MangoApps.

The combo provides you with an efficient, organized system where you can track and centralize data — while managing workflow and employee-related activities. A collaborative work space such as this will streamline communication between users and employees, which in turn will lead to better customer service and faster problem solving.

This is one of the best Zendesk integration to date and one of the most popular among our customers. We’re constantly improving this integration, bringing more robust social collaboration features, to make it as user friendly and collective as possible.

zendesk integration

MangoApps + Zendesk integration as a solution: How does it work?

Zendesk integration is available as a module in Groups and Projects. The Zendesk module allows automatic fetching of tickets and posting those tickets as feeds in your project of choice. You can respond to your customers and update the ticket status right from the feed. Simplify your projects by creating tasks right in MangoApps and copying all of the information you need with one click.

  • New Ticket: Get your team to discuss and collaborate in MangoApps to resolve tickets created in Zendesk. The ticket information is automatically pulled into MangoApps (poll interval = 5 minutes) based on the filter criteria configured by the project/group admin. It can also be manually fetched by admins on demand.
  • Ticket Status Change: When an agent or end user changes the state of the ticket in Zendesk this is automatically reflected inside MangoApps. A new comment is generated to notify the followers in MangoApps.
  • Ticket Priority Change: When an agent or end user changes the state of the ticket in Zendesk this is automatically reflected inside MangoApps. A new comment is generated to notify the followers in MangoApps.
  • Ticket Replies: When a reply is received on Zendesk, a ticket it is automatically fetched and updated in MangoApps.
  • Post a Reply From MangoApps: Some of the project/group users can be setup to have permission to post a reply back to Zendesk from MangoApps.
  • Advanced Filtering Capabilities: MangoApps offers advanced filtering capabilities which allow you to decide which tickets you want fetched in MangoApps. This can be based on organization, priority, status, and/or tags.

Benefits

Integration of Zendesk into MangoApps is all about providing associated teams with customer information. Here are some of the compelling benefits the integration has to offer:

  • A “One Firm” Concept – Client information is transparent and no longer kept in silos. This opens the door for true collaboration within the firm.
  • A Business Development Culture –  Enhance cross-selling opportunities and develop better relationships with customers by connecting sales, account management, and support teams with each other and the customers. Providing your salespeople with customer information will help them stay in the know of any potential landmines that may hinder future sales calls.
  • Process Standardization – Helps standardize processes and provides the ability for any employee to track and measure client activities, thus ensuring client service by everyone in the firm.
  • Increase Efficiency – As you consolidate the number of data sources and related tools, as well as the steps required to carry out tracking of client relationship information, the process naturally becomes more efficient.
  • Boost Client Service – The support process is always the same — customer has a problem, so support agent needs to help. A single system with consolidated information ensures that important tasks or data do not fall through the cracks. And, it enhances a firm’s client relationship processes, leading to improved responsiveness and service that ultimately translate to higher client satisfaction.
  • Continuous Improvement – It is a collaborative process to meet customer’s growing needs. Although the engineering team may spend their working day elsewhere, they will use the integration to have easier exchanges with the support team and customers throughout the entire development process. It gives support agents an easy way to pass along tickets to the engineering team, so everyone can easily collaborate, edit, and solve new development projects.
  • Internal collaboration – In addition to passing along tickets, anyone from the team can also make private comments all within the same threaded dialogue. So the whole team is always up to speed with every customer interaction.

We have been using Zendesk at MangoApps, click here to see what few of our customers have to say about our support.

Click here for Step-by-Step Guide to Integrating Zendesk and MangoApps.

Also check out the Out-of-the-box Integration’s available with MangoApps here.

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