A poor employee experience can break your business. To help improve employee experience within your company, we’ve put together a list of real-life instances where a digital employee experience platform would positively impact a business.
Without an engaged, enlightened staff, companies grow stagnant, eventually shrinking to extinction. Ensure a positive employee experience by providing team members with the necessary tools for their jobs. As you establish a culture of communication, collaboration, and knowledge sharing, you’ll improve employee experience throughout your organization.
#1. Lack of Collaboration Tools
A fiber optic cable manufacturing company struggled to collaborate effectively with its 3,900 employees across six countries. Being spread worldwide, their teams often used whatever tools were available in their respective countries, creating potential compatibility issues. With so many different tools in use, it was difficult to find the latest versions of documents, policies, and procedures. Keeping a conversation going and reaching out for help was also challenging, as employees were operating in different time zones. Efficiently communicating and harvesting relevant knowledge was nearly impossible.
By implementing a digital employee experience platform, the staff of this manufacturing company can increase their collaboration efforts tenfold. If provided with a centralized communication space, employees from any location could easily share knowledge and collaborate on projects anytime. With a standard means of communication in place, staff from around the world can participate in transparent discussions. They can also offer or ask for feedback without the frustrations of incompatibility issues and time zone constraints. Improving their staff’s employee experience with a single collaboration tool will increase productivity and company culture, ultimately aiding overall business.
#2. Unorganized Resources
As a fully remote team of over 160 employees, an IT firm’s staff struggled to keep information organized and accessible. Employees would spend time sifting through emails to find references and contact HR whenever they needed information on company policies. When in need of resources or data, these employees had to either wade through inboxes or interrupt a colleague. Without a helpful infrastructure in sight, employees were left in an unproductive, disengaged cycle.
To improve employee experience, this company should implement a single tool as their one-stop shop for resources, FAQs, training, and contact info. With a digital employee experience platform in place, this staff would have access to useful, organized resources & information while feeling empowered to work independently. With easy access to company news, references, HR content, how-tos, and company media (such as meeting recordings, marketing materials, guides, & more), their employee experience will move in a positive direction, boosting their commitment to the business.
How to Declutter Your Intranet
In this whitepaper, we discuss the challenges of a cluttered intranet and provide 5 actionable steps you can take to clean up your intranet, including:
- Establishing a data policy and sticking to it
- Taking inventory of the content within your intranet
- Paying attention to your own patterns
#3. Email Overload
With over 450 employees across the US, an accounting firm relied solely on email as its main means of communication. Feeling overwhelmed by their inboxes, employees often overlooked vital information, as a never-ending onslaught of emails made it impossible to recognize pertinent messages over irrelevant ones. While company emails continued to roll in, staff became increasingly bothered by the lack of organization and constant “noise” they were bombarded with. With no choice but to either be distracted by notifications or block out valuable time to comb through inboxes, staff repeatedly missed important news and progress reports. Unable to follow company and department updates, employees grew disengaged, dampening the overall company culture.
By leveraging a digital work hub, the staff of this accounting firm could send and receive targeted communications based on department, job title, projects, and more, improving their employee experience. Employees would no longer have to open every email, skim it, and then take time to either reply to it, move it to a different folder, or delete it. Instead, they’d be able to consume relevant information in a prioritized display based on their preferences. With organized, segmented correspondence, team members are only privy to pertinent information, allowing them to focus on tasks and innovation.
Enabling a Faster, More Efficient Team
In this case study, learn how K·Coe Isom uses MangoApps to:
- Build a useful repository of company knowledge and information
- Reduce reliance on email for collaboration,
- Bring all of their employee resources into a single dashboard
#4. Inability to Reach Frontline Employees
A construction supply company with over 1,500 employees across 45 locations had trouble contacting its field drivers and warehouse associates. Since just some employees were given a corporate email address, frontline workers were only reachable by physical newsletters. With no way of knowing whether or not the print materials were being distributed and read, communication leads eventually started going through operations managers to relay important information. This put a strain on everyone:
- The communications department had to rely on others to do their jobs.
- The operations managers were given more duties than they had the capacity for.
- The frontline workers were still being left out of the loop.
Disheartened, overworked, and unaware, the entire staff grew apathetic.
Putting a mobile digital workspace to use would improve employee experience at this company. With features that keep team members updated in real-time, internal communication leads can trust that their efforts are being seen. Featuring tools available on both desktop and mobile, staff can consume current content and be reached at any location at any time. Bridging the gap between frontline staff and deskbound workers improves communication & encourages collaboration, resulting in a productive and positive work environment for your business.
#5. Outdated Intranet
With over 27,000 employees across 1,700 stores, a health & beauty retailer found it painful to communicate with store staff via their outdated intranet. As most employees were on the young side, getting them to engage with antiquated technologies was difficult. Finding the intranet inconvenient, the frontline employees opted to use social media and messaging apps to communicate with each other. While this worked for conversations between floor staff, it didn’t allow for input from management. Despite it being clear that employees preferred and thrived on social-driven communication, the company’s outdated intranet didn’t provide that capability. Due to their intranet’s lack of communication features, the gap between store associates and corporate staff continued to widen, leaving frontline employees no choice but to take matters into their own hands.
By upgrading their intranet to a modern digital work hub, both the corporate and frontline staff would have access to the same information and communication tools. Implementing a social media-style intranet would give young store associates something familiar they would quickly embrace and flourish on, while the higher-ups would gain the insights and top-down communication channels they need to run a retail chain. Providing tools that work well for their unique staff will improve employee experience throughout their organization; when all employees are on the same page and given the same information & opportunities, engagement and camaraderie rises, creating a booming business.
MangoApps as a digital employee experience platform
As an all-in-one employee experience tool, MangoApps’ numerous communication, collaboration, and knowledge management features provide your staff with an intuitive, modern intranet. Available on desktop and mobile, MangoApps ensures every member of your team – from frontline workers to deskbound employees – has access to the same up-to-date information from any location and at any time. To learn more about MangoApps as a tool to improve employee experience, book a demo today!